Politicas

Here’s the translated text in English:

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Sales and Warranty Policies

 

Sales Policies

    • We commit to making deliveries within the timelines stipulated in the Payments and Shipping section for all products available for express delivery.
    • If the customer requests a special type of model that includes detailed features such as expandable dial colors, etc., it will be considered unavailable for express delivery.
    • If the customer does not specify special characteristics about the model, such as dial colors, gold tones, leather, steel, or rubber expandables, and other variations in the models, the requested model will be sent with available characteristics.
    • If we encounter any issues with the delivery of a shipment, the customer will be informed of the problem, the estimated delivery time, as well as the plans to compensate for the inconvenience of the shipping delay.
    • Plans to reward our customers include discounts, model exchanges, and free shipping, depending on the case.

 

Warranty Policies

    • To activate the warranty on your items, it is essential to register it as soon as you receive the shipment; you only have 48 hours after the delivery moment to register your warranty; otherwise, you will not be able to claim the benefits related to it.
    • All products are guaranteed according to their characteristics for the period and in the parts outlined in their description. This does not apply to sensitive materials (rubber/leather/ceramics) or sensitive parts such as crowns, stones, hands, screws, bezels, decorations, etc., which depend significantly on the use they are subjected to. Under no circumstances will damaged, scratched, disassembled items, or those showing signs of having been submerged (unless your warranty indicates otherwise) or any other activity that does not correspond to their normal use be accepted for exchange.
    • If the item arrives at its destination damaged or broken due to mishandling during shipping, it must be reported within 24 hours and returned with all its parts; otherwise, the return cannot be processed.
    • For a total satisfaction warranty, you will have the right to return the item, provided it is returned in the exact conditions in which it was received, without signs of use. This warranty only applies when requested within the first 24 hours of receiving the shipment.

 

Instructions to Make Your Warranty Valid
  • To make your warranty valid, you must send us an email describing the issue for which you are requesting to activate your warranty.
  • If all requirements for making your warranty valid are met, we will send an email with the destination address to which you will need to return the merchandise.
  • Once the return is received, an inspection of the product will be conducted.
  • If the inspection meets the warranty conditions, we will proceed with the repair or generate a credit for the amount of your original deposit, which will be available for you to place a new order on the site.
  • Shipping to our office will be covered by the buyer, while the return shipping will be covered by us.

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