Shipping and returns

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**Processing Order**

We need 1 to 2 business days to process your order before shipping it without delay. The delivery time for European countries will be 15-20 days. For countries like the USA, Australia, and most South American countries, it will be 15 days.

**Tracking**

After we ship the package, the customer will receive a confirmation email with a tracking number. Please track it at http://www.17track.net/ for various Express information, http://www.ems.com.cn/english.html for EMS information, or http://www.cn.dhl.com/ for DHL information. For the following countries: Germany, Italy, Belgium, Luxembourg, Spain, Netherlands, Austria, Bulgaria, Croatia, Denmark, Finland, France, Greece, Hungary, Ireland, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, please choose DHL as your courier service.

Online tracking can monitor your package at different stages. If you cannot track it, please try again one or two days later, or request help from our customer service.

**Return Policy**

Within 14 days (from the day the goods are signed for/received), if you request the return of the purchased item, it can be returned and refunded under the following conditions. Products must be returned in their original packaging, meaning they must not be used (except for testing), worn, have the plastic removed, damaged, scratched, or manipulated. All returns are at the customer’s expense.

When we receive the returned products intact, we will deduct $20-40 from the shipping and delivery cost for the time it took to send them to you and then issue a refund.

Please note that after 14 days, we may not issue a refund, but an exchange may be acceptable. Refunds do not apply to watches that have suffered physical damage caused by Customs. If that is the case, an exchange will be advisable.

**Exchanges**

Within 14 days (from the day the goods are signed for/received), if you find that the products you purchased do not satisfy you, you can return them and replace them under the following conditions:

Products must be returned in their original packaging, meaning they must not be used (except for testing), worn, have the plastic removed, damaged, scratched, or manipulated. All returns are at the customer’s expense.

When we receive the returned products intact, we will replace them with new ones and return them to you.

As there are shipping and delivery costs involved, please understand that we must charge you between 10 and 20 USD as a shipping and delivery fee before we send you the replacement item.

Exchanges will be subject to adjustment for price differences (if any).

Please note that if you wish to replace the item after the 14-day guarantee period, we suggest you contact us directly for further processing.

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